Building Business Relationships.

Suite 2, 21 Bloomsbury Square
Bloomsbury, London WC1A 2NS

0203 051 1077

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Facilitation Support

The Institute's role is to help organisations, large and small, in both the public and private sectors, to build and develop effective competitive business relationships based upon a collaborative approach. The Institute provides practical guidance based on a wide portfolio of experience utilising knowledge from extensive relationships within the commercial, Government and academic arenas. Our approach is focused on Knowledge transfer enabling organisations to build and develop their internal capability, process and systems.

The Benefits of working with ICW

As a not for profit organisation ICW is focused on knowledge transfer to support internal development and integrated partner relationships. We measure ourselves not on revenue but by the growth of collaborative working and its benefit to industry.

BS 11000

The Institute is the thought leader and driving force behind the development of BS 11000 Collaborative Business Relationship Framework, the world's first Standard in relationship management, published by BSI - the British Standards Institution based on the CRAFT methodology. The Standard provides a strategic framework to build and manage business relationships to ensure they are effective, optimised and sustainable delivering benefits for all stakeholders. More recently this standard has been recognised by the International standards organisation (ISO) and is starting its journey towards ISO 11000 supported by ICW. The ICW certification validation scheme was developed to maintain the highest level of confidence in certification bodies. Approved organisations include BSI, LRQA and SGS.

Business Engagement

The Institute both directly and via the network of accredited associates provides experienced and practical support through a portfolio of programmes, from strategic assessment and throughout the relationship life cycle, to support organisations seeking to enhance their collaborative working practices, based on their individual needs.

Implementation workshops

ICW has been responsible for the majority of organisations adopting the BS 11000 principles and certification. Out team has the widest experience in this field and created a range of structured workshops to support the life cycle of a relationship from strategic developments, partner engagement and issues during the life of a relationship.

Training and skills development

The ICW unique portfolio of training and skills development courses both public and in-house focused on identifying and developing the skills to fully harness collaborative working.


Our team of associates combine a wealth of practical business change experience across a wide spectrum of industry sectors. And all have been qualified under our unique skills development programmes.

Go to the ICW Team page

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