Thanks to all who joined our recent online session, which brought together both ICW members and representatives from a number of institutes and associations to exchange experiences and ideas as to what we have learned so far from addressing the pandemic. The discusison and input was both lively and informative around the challenges faced and how these may influence us in the future. Many examples came across as to how organisations had quickly adapted to harness technology and the value of their robust relationships both internally and externally in difficult times. Several common themes developed including the need for leadership to ensure they create the right balance going forward where home working may be seen to have economic benefits carried the risk of diluting both internal and external relationships, people need interaction. There was a focus on the need to temper the use of technolology and build trust both within organisations and external relationships so the technology does not become a barrier to effective engagement. Behaviours at every level had a strong focus during the discussions to ensure maintaining a work/life balance. The full recording will shortly be available on the ICW website.